Working toward a hospitality management degree is an intense experience. The program itself covers many areas of study that are crucial to the development of a trained professional in the field. Exceptional customer service, communication, marketing, business law and finance skills are five of the biggest factors in having a successful career.
A hospitality management degree requires hard work and discipline. Above par customer service should be a goal for individuals on a daily basis. Clients, who may want to become frequent guests at a hotel, do not want to deal with a front desk clerk who obviously dislikes his job. As noted by a Forbes article, customer service requires creativity and quick thinking, along with the motivation to go above and beyond to provide customers with the best experience possible. The "wow" factor is what truly matters!
Another important aspect of a hospitality management degree is marketing. Marketing is what makes or breaks a hotel. Without the right type of marketing, a hotel cannot get its feet off the ground. It involves attracting people to a location, as well as offering incentives that are unavailable at other locations. This is referred to as "knowing the market." If most of the hotels in the area have a cookie cutter mold, design a hotel that stands out. Create a video board as opposed to a sign.
The final aspects of this degree are business law and accounting. These two areas work hand in hand. Managing a business is hard work, and many things need to be taken into account. There are laws and codes that must be followed. Hotel cannot make it without management that knows how to budget and get the job done. This is where the company's business plan comes into play.
Earning a hospitality management degree is truly hard work. Whether one wants to open his or her own hotel or join a franchise that is already on the map, it takes a lot to grow as a professional in this field. Take some advice from people already in the field, and never be afraid to ask questions. Admit when mistakes are made, and complete every task with a smile on your face. This degree can take people very far in life. Use the above five aspects to build on what is already known in the field. Business takes brains, not brawn.
If you're ready to start your hospitality management career today, contact Fortis!
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