Knowledge of proper hotel operations is crucial to the success of a hospitality business. These types of operations encompass more than just one single department or one single function. They encompass the guest experience, entertainment, beverage and culinary possibilities within the industry. Let's break each of these apart and dive into what is really behind the operation of a hotel.
In an article on the U.S. Bureau of Labor Statistics' website, hotels and motels are referred to as "homes away from home," providing individuals with temporary lodging and a break from the upkeep of a home. In studying hotel operations, one will become educated in both the front and the back of the house. The front of the house encompasses any part of a hotel operation that serves the customer firsthand. This includes the front desk, the lobby, the lounge section and the breakfast area. These are the first and last faces that all guests see before they check out.
The back of the house at a hotel consists of the unsung heroes of the whole operation. It includes the maintenance staff, housekeepers and all of those who work behind the scenes and away from the view of guests. These jobs require a great deal from the employee, from lifting heavy objects and fixing sink drains, to dealing with unruly guests. The U.S. Bureau of Labor Statistics notes that these workers have an increased amount of injuries and illnesses, in comparison to the national average. The hard work of these individuals often times goes unnoticed.
Another key aspect of learning hotel operations is an internship. In an internship, the student will learn the ins and outs of the business and all the aspects of hotel operations. The on-the-job training offered in an internship allows for a wide range of skill development, as well as the opportunity to network with professionals who are already working in the field. Most internships are unpaid, but some who do earn a salary get paid an hourly rate. They may also receive other benefits in the form of on-site accommodation, meals provided or the use of swimming pools or other leisure facilities.
Hotel operations are quite an in-depth subject matter, when studying hospitality management. Learning the front and back of the house is crucial because they are the foundations to a successful business. Finding an internship that will assist in this knowledge is also vital because it helps to build the skills a student will need in order to become successful in the field.
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